Our Policies
Clear. Fair. Transparent.
Everything you need to know about warranty, shipping, returns, and support.
1-Year Labor & Diagnostic Warranty
Every SymphonyPC system includes a 1-Year Labor & Diagnostic Warranty. Each PC is professionally assembled, cable managed, stress tested, benchmarked, and thoroughly inspected before shipment.
Covers
- Hardware diagnostics
- Build-related labor
- Hardware installation performed by SymphonyPC
- Hardware troubleshooting and testing
Does not cover
- Replacement cost of failed hardware
- Physical damage, misuse, abuse, or neglect
- Damage caused by user modifications or improper installation of hardware
- Damage resulting from liquids, power surges, or accidents
- Shipping costs unless otherwise agreed
Note: All systems are shipped with Windows fully installed, activated when applicable, current Windows updates, and the necessary hardware drivers pre-installed, making your PC ready to use out of the box.
Shipping
Every SymphonyPC system is professionally cleaned, photographed, stress tested, benchmarked, and securely packaged before shipment.
- Secure internal packaging to protect components during transit
- Tracking information provided for every order
- Final quality inspection before shipment
Note: Customers are responsible for ensuring the shipping address provided is accurate.
Returns
Due to the time required to professionally build, test, package, and relist each custom system, SymphonyPC does not accept standard returns.
Our systems are competitively priced, and routine returns significantly increase costs associated with inspection, cleaning, testing, shipping, and relisting.
If you decide you no longer need your PC after purchase, we recommend reselling it through platforms such as Facebook Marketplace, Jawa, or eBay.
Return requests may be considered only under exceptional circumstances that SymphonyPC determines to be legitimate on a case-by-case basis. Submitting a return request does not guarantee approval.
Customer Support
If you believe your system has a hardware-related issue, please contact SymphonyPC before replacing components or attempting repairs.
We will work with you to diagnose the problem and determine the most appropriate solution under the terms of your warranty.
Final Disclaimer
All systems are fully tested and verified prior to shipment. Customers are responsible for software installed, configuration changes made, or hardware modifications performed after delivery.